FREQUENTLY ASKED QUESTIONS

What is HeyMyBiz?

HeyMyBiz is a simple job and enquiry tracker for sole traders and small businesses. It helps you keep track of potential Jobs, remember who needs a follow-up and stay on top of enquiries without using a complicated CRM.

How does HeyMyBiz work?

When a customer contacts you, paste their message into HeyMyBiz or type a few rough notes about what happened.

HeyMyBiz helps organise the important details, such as the customer, the Job, potential value and what you need to do next. You can then set a follow-up and keep track of whether the Job is still open, won or lost.

Do enquiries have to come through WhatsApp?

No. You can paste a WhatsApp message, SMS or email, or simply type your own notes after a phone call, face-to-face conversation or any other enquiry.

Does HeyMyBiz connect directly to my WhatsApp?

Not currently. HeyMyBiz is designed to work alongside the WhatsApp you already use.

When it's time to follow up, HeyMyBiz can prepare a suggested message and open WhatsApp for you. You remain in control and send the message yourself.

Is HeyMyBiz a CRM?

Not really, and that's deliberate.

Traditional CRM systems can be useful for larger businesses and sales teams, but many sole traders and small businesses don't need that complexity. HeyMyBiz focuses on a much simpler problem: keeping track of potential Jobs and remembering to follow up.

Does HeyMyBiz use AI?

Yes. HeyMyBiz uses AI to help understand the information you provide and organise useful details from an enquiry or your notes.

You can review and edit the information before relying on it.

Can I edit the information HeyMyBiz extracts?

Yes. HeyMyBiz is there to help organise the information, not take control away from you. Job details and suggested follow-ups can be reviewed and changed.

Can more than one person use the same business account?

Not currently. HeyMyBiz is initially designed for individual business owners managing their own Jobs.

We're interested in eventually supporting businesses where several people need to share or assign Jobs.

Will HeyMyBiz remind me to follow up?

HeyMyBiz keeps track of when follow-ups are due and highlights Jobs that need your attention.

What happens when I follow up with a customer?

You can record whether you won the Job, lost it, need to follow up again or simply don't need another follow-up. This keeps your active Jobs organised and helps you see what's still outstanding.

Who is HeyMyBiz for?

HeyMyBiz is designed for sole traders and small service businesses that receive customer enquiries through their phones.

That could include plumbers, electricians, aircon technicians, gardeners, renovators, installers, repair businesses, therapists and many other service providers.

How much does HeyMyBiz cost?

HeyMyBiz is currently being tested with early users. Pricing will be announced as the service develops.

Where is HeyMyBiz available?

We're currently testing HeyMyBiz with users in Malaysia, Singapore and the United Kingdom.

I have a question or some feedback. How can I contact you?

We'd like to hear it. Contact us at hello@heymybiz.com or visit our Contact page